Data deletion

Businesses

In the Zana app open More › Settings › Delete account. Confirm with the code we email to your account address and the request is recorded. Until it is processed you can cancel it from the same screen.

Never send passwords, verification codes or access tokens by email or message.

Customers who messaged a business

If you messaged a business through Instagram, Facebook Messenger, WhatsApp or TikTok, you can contact that business about the data it holds. For records held by this service, the monitored contact and verification process still need confirmation. When the request channel opens, identify the channel and business without sending unnecessary information.

Disconnecting a channel

You can also remove Zana’s access in Instagram or Facebook settings (Apps and websites). After disconnecting we no longer receive new messages from that channel.

What happens after a request

We email you to confirm the request. We process it within 30 days: we delete the account, its sessions and memberships, the businesses where you are the only owner together with their data, and we disconnect linked channels. Data the law requires us to keep (for example order records) is kept only as long as required. We email you when it is done.

Signing out or disconnecting a channel does not constitute data deletion.